Refund Policy - wandfragrance

Refund & Return Policy

Eligibility for Refund/Return

We have a no exchange and return policy, except in the following cases:

– The product received is damaged.

– The product received is different from what was ordered.

Refund Application

If either of the above conditions is met, customers must apply for a refund within 24 hours of delivery. To initiate the refund process, please:

– Create an unboxing video without any cuts.

– Send the video, images, and necessary proofs in good quality to info@wandfragrance.com within 24 hours of delivery.

– Include your order number, bill, reason for return, and preference for refund or exchange.

Return Shipping

To ensure safe transit, please:

– Pack items in the original brand box, securely taped.

– If the original box is not available, arrange for a sturdy and safe corrugated box.

– Our customer care agent will schedule a pickup date and time.

– Be available at the given address for proper handover.

Refund Processing

Once we receive the product and verify its eligibility for refund, we will process the refund within 7 business days.

Return Conditions

For returns, the product must be:

– In its original packaging, as received at the time of delivery.

– Unopened and unused.

– In resaleable condition.

Exchange Policy

If eligible for an exchange due to two conditions, the new product will be shipped only after we receive the original item in the same condition as you received and it passes inspection.

Important Notes

– We won’t be responsible for any damage after delivery of the product.

– No return requests will be entertained after 24 hours of delivery.

– For any queries regarding the refund policy, please call or WhatsApp us on +918469299565 (Monday to Saturday between 10 Am to 6 PM) or E-mail on info@wandfragrance.com where our Customer Care Specialist will be assisting you.

We reserve the right to refuse the replacements of any merchandise at our sole discretion

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